Central Services support within the Coronavirus environment

(Editor's note: This information will likely continue to be fluid; please check back peridically to get the most up-to-date details. Last updated on 2/24/22.)

Central Services will continue to provide service to the Berkeley campus with the understanding that some teams/staff will be working remotely during their normal business hours of 8:30AM-5PM. Here is a summary of the team’s coverage for the foreseeable future:  

Central Onboarding: 

  • Remote Onboarding will continue to be utilized for all new Berkeley staff.

  • Voicemails left for the Central Onboarding Team (510-664-9000, option 3) will continue to be monitored remotely throughout the day. They will respond/triage as usual. 

First Contact Team/Central Call Center (510-664-9000, option 3):

  • Voice mail messages will be monitored remotely throughout the day. They will respond/triage as usual.

  • Voicemails left for the First Contact Team (510-664-9000, option 3) are converted into a HR Service Hub ticket.

  • Calls converted into HR Service Hub tickets and will be monitored remotely throughout the day. They will respond/triage as usual.

Visa Team

  • The Visa Team can be contacted via email, HR Service Hub tickets or by phone. 

  • They are working closely with the Berkeley International Office (BIO) as Department of State guidance and travel restrictions/bans change. Please reach out to them with any questions or concerns. 

  • The Visa Team is following up with HR staff via ServiceNow on all impacted start dates to determine how departments and scholars would like to proceed: defer or cancel visit/appointment to UC Berkeley.

Records Management Team 

  • The Records Team has returned to the office working M-Th each week to handle all incoming requests via email, HR Service Hub tickets, or by phone with the exceptions noted below. The team will continue to work remotely on Fridays; business as usual. 

    • Employment verifications submitted by UC employees should be submitted via an HR ServiceNow ticket for the BRS Records Management Team.

      • Employment verifications submitted from individuals external to UC Berkeley should send their requests to the Records Management Team at this email address: hrapscsshelp@berkeley.edu. 

Please contact us if there are any questions or when an urgent situation arises where we need to identify an interim solution.

Janet Speer

Director, Central Services


Jeremy Engleman

Central Services Supervisor/Central Onboarding


Katie Scarborough

Central Services/Visa Team Lead