A new interface designed to improve accessibility, visibility, and ease of use.
On February 12 2026, a new interface for the HR Service Hub that enhances the user experience when navigating Service Hub.
What are the changes?
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Tailored Dashboard: View your active cases and save frequently used forms as Favorites directly on your landing page for immediate access.
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Centralized Request Tracking: Manage your workflow through My Requests and My Tasks.
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Precision Filtering: Instantly locate cases by filtering by Topic (e.g., Hiring, ELR, Leaves), Status, or Recent Activity.
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Enhanced Case Visibility: Experience a modernized Activity Stream with dedicated tabs for attachments and an updated Footer for ease of access to Regions, People & Culture and Contact resources.
Video Guides
How to Add Forms to Favorites
Save frequently used requests as “Favorites” for quick access.
Review the How to add and manage Favorites guide.
My Tasks
The “To-Do” menu option has been replaced with “My Tasks” and has a new layout for actions you need to take, such as approvals.
My Requests
We have consolidated the “All Cases” and “Recent Cases” into “My Requests” for an overview of all your requests.
Footer
New footer with links to each Region’s website and the People & Culture team pages for the groups that use HR Service Hub. Use these links to look up contacts, policies, workflows and other resources.
Cases
It is easier to see what is happening in your case with a cleaner Activity Stream, and separate tabs for attachments and additional details. To help you quickly locate a case, there are new filtering options:
1.Topic: Lets you filter your cases related based on topics. Here is a full list showing the options by case type.
2. Status: Use the status filter to find cases in a particular status. Here is a job aid that shows the status definitions.
3.Updated: You may view cases that have been updated within the last 7 days or the last 30 days, if you are looking for cases with recent changes.