In May 2019, the Benefits and Leaves team was re-aligned and now part of Berkeley People & Culture (formerly Central Human Resources (CHR). They continue to provide support related to benefits and leaves for all UC Berkeley employees and retirees*. The fastest way to get help (or information) is to open a ServiceNow ticket:
Or, you can still reach them at 510) 664-9000, option 3 and leave a message.
The Benefits page of the Berkeley People & Culture website has the full suite of information about the array of high quality benefit plans the University of California offers.
*Academic personnel should consult with the specialists in their departments prior to consulting with the Benefits and Leaves team.