Department Access User (DAU) is a role that grants an individual with access to be able to look at any case in the department(s) they have been approved the see. There is highly sensitive information in these HR cases, so this role is only granted to individuals with a legitimate business need and after an approval process.
The purpose of the role is to give an individual client view access into any HR case without having to be added to the watch list. It does NOT give "HR Access" to the fulfillment view. It only gives the client view.
Here are other details about the role:
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DAU gives view access into all unrestricted cases in the approved Org Nodes, via a special filter (DAU Cases).
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DAU should only be requested for individuals who have an appropriate reason to access HR cases (sensitive information).
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DAU access includes the ability to read work notes in the case.
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DAUs will not receive email notifications.
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The “Watch List” continues to be the primary way for others to see case/ticket status and to receive email notifications related to a specific case.
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DAU is separate and distinct from being an Approver. It is not required for, nor related to, being an Approver.
Here is the request and approval process:
- Use this link to the DAU Request Form.
- DAU requests are then approved by the requestors Supervisor - - and then by their Division Finance Leaders (DFLs) via an email from ServiceNow.