HR Service Hub Training Resources

Berkeley Regional Services (BRS) just introduced the new HR Service Hub used to create and manage HR/APS service requests (cases/tickets) at Berkeley. 

This library of training resources houses tools designed for CAMPUS users on the left: BRS users in the middle, and GENERAL tools designed for everyone on the right.

We will continue posting training resources as they become available.

HR Service Hub Navigation - Client View

Watch this video for an in-depth tutorial to see how easy the new HR Service Hub makes it to request HR help. 

FOR CAMPUS

Training resources specifically designed for campus users in mind.

Video shown above: HR Service Hub Navigation - Client View (23:19)

Use the timing below to review specific areas:

  • 1:22 Search functionality
  • 4:30 New HR catalog
  • 6:15 Frozen navigation bar
    • 6:21 Recent Cases, All Cases, Legacy Cases
    • 8:11 To Do's
    • 10:37  Drafts
    • 11:00 About HR, UCPath, HR Catalog, IT Catalog menu choices
  • 12:12 Submitting a Service Request Form
  • 15:58 (More about) Drafts
  • 17:54 Activity feed

Job Aid: What’s New for Clients in the HR Service Hub

Job Aid: How to Search for the Correct Service Request Form to Use

Job Aid: Awaiting Client Acceptance

GENERAL

Training resources designed for everyone!