HR Service Hub Training Resources

Berkeley Regional Services (BRS) just introduced the new HR Service Hub used to create and manage HR/APS service requests (cases/tickets) at Berkeley. 

This library of training resources houses tools designed for CAMPUS users on the left: HR users in the middle, and GENERAL tools designed for everyone on the right.

We will continue posting training resources as they become available.

HR Service Hub Navigation - Client View

Watch this video for an in-depth tutorial to see how easy the new HR Service Hub makes it to request HR help. 


Training resources specifically designed for campus users in mind.

Video shown above: HR Service Hub Navigation - Client View (23:19)

Use the timing below to review specific areas:

  • 1:22 Search functionality
  • 4:30 New HR catalog
  • 6:15 Frozen navigation bar
    • 6:21 Recent Cases, All Cases, Legacy Cases
    • 8:11 To Do's
    • 10:37  Drafts
    • 11:00 About HR, UCPath, HR Catalog, IT Catalog menu choices
  • 12:12 Submitting a Service Request Form
  • 15:58 (More about) Drafts
  • 17:54 Activity feed

Job Aid: What’s New for Clients in the HR Service Hub

Job Aid: How to Search for the Correct Service Request Form to Use

Job Aid: Awaiting Client Acceptance


Training resources designed for everyone!