Watch this video for an in-depth tutorial to see how easy the new HR Service Hub makes it to request HR help.
Video shown above: HR Service Hub Navigation - Client View (23:19)
Use the timing below to review specific areas:
- 1:22 Search functionality
- 4:30 New HR catalog
- 6:15 Frozen navigation bar
- 6:21 Recent Cases, All Cases, Legacy Cases
- 8:11 To Do's
- 10:37 Drafts
- 11:00 About HR, UCPath, HR Catalog, IT Catalog menu choices
- 12:12 Submitting a Service Request Form
- 15:58 (More about) Drafts
- 17:54 Activity feed
Job Aid: What’s New for Clients in the HR Service Hub
Job Aid: How to Search for the Correct Service Request Form to Use
Job Aid: Awaiting Client Acceptance
Video: Leaves (16:42)
Video: Hiring Workflow for: Student Assistant, Post Doc, Visiting Scholar, Visiting Student Researcher (11:57)
Video: Filters (11:05)
Job Aid: HR Service Hub Ticket Status Definitions
Job Aid: Creating and Saving Filters
Job Aid: Changing an Approver After the Request Has Been Submitted
Job Aid: Pause a Case
Job Aid: HR Service Hub Email Notifications
Job Aid: How to Create an Ad Hoc Task, Assign a Task, Clone a Task
Job Aid: How to Create Template Tasks
Job Aid: How to Convert a ServiceNow Homepage to a Dashboard
Job Aid: Using the Restricted Flag on Cases
Workflow Diagrams Google folder (see below)
Slides: ELR Service Hub (Manager's Forum Presentation)
Job Aid: ELR Basics/how to open an ELR case
Job Aid: Reporting Abusive Conduct *NEW*
Job Aid: Find and start an ELR Template Letter to use for Corrective Action
Job Aid: How to Open a Corrective/Disciplinary Action Case
Job Aid: How to Create and Use the Corrective Action feature
Slides: About Grievances
Slides: About Performance Management
ELR Letter Templates: Performance Management, Corrective Action & Disciplinary Action
Glossary: ELR Service Hub Definitions
Process Diagrams: Opening a Performance Management Case **NEW**
Process Diagram: Letter of Counseling (LOC) **NEW**
Process Diagram: Letter of Warning (LOW) **NEW**
Process Diagram: Notice of Suspension (NOS) **NEW**
Process Diagram: Notice of Intent & Final Notice of Discipline **NEW**
Process Diagram:Grievances