Berkeley Regional Services (BRS) just introduced the new HR Service Hub used to create and manage HR/APS service requests (cases/tickets) at Berkeley.
This library of training resources houses tools designed for CAMPUS users on the left: HR users in the middle, and GENERAL tools designed for everyone on the right.
We will continue posting training resources as they become available.
Watch this video for an in-depth tutorial to see how easy the new HR Service Hub makes it to request HR help.
Video shown above: HR Service Hub Navigation - Client View (23:19)
Use the timing below to review specific areas:
Job Aid: What’s New for Clients in the HR Service Hub
Job Aid: How to Search for the Correct Service Request Form to Use
Job Aid: Awaiting Client Acceptance
Video: Leaves (16:42)
Video: Hiring Workflow for: Student Assistant, Post Doc, Visiting Scholar, Visiting Student Researcher (11:57)
Video: Filters (11:05)
Job Aid: Creating and Saving Filters
Job Aid: Changing an Approver After the Request Has Been Submitted
Job Aid: Pause a Case
Job Aid: HR Service Hub Email Notifications
Job Aid: How to Create an Ad Hoc Task, Assign a Task, Clone a Task
Job Aid: How to Create Template Tasks
Job Aid: How to Convert a ServiceNow Homepage to a Dashboard
Job Aid: Using the Restricted Flag on Cases
Workflow Diagrams Google folder (see below)
