HR Service Hub Training Resources

Berkeley Regional Services (BRS) just introduced the new HR Service Hub used to create and manage HR/APS service requests (cases/tickets) at Berkeley. 

This library of training resources houses tools designed for CAMPUS users on the left: HR users in the middle, and GENERAL tools designed for everyone on the right.

We will continue posting training resources as they become available.

HR Service Hub Navigation - Client View

Watch this video for an in-depth tutorial to see how easy the new HR Service Hub makes it to request HR help. 

FOR CAMPUS

Training resources designed for all employees, supervisors and department staff.

Video shown above: HR Service Hub Navigation - Client View (23:19)

Use the timing below to review specific areas:

  • 1:22 Search functionality
  • 4:30 New HR catalog
  • 6:15 Frozen navigation bar
    • 6:21 Recent Cases, All Cases, Legacy Cases
    • 8:11 To Do's
    • 10:37  Drafts
    • 11:00 About HR, UCPath, HR Catalog, IT Catalog menu choices
  • 12:12 Submitting a Service Request Form
  • 15:58 (More about) Drafts
  • 17:54 Activity feed

Job Aid: What’s New for Clients in the HR Service Hub

Job Aid: How to Search for the Correct Service Request Form to Use

Job Aid: Awaiting Client Acceptance

FOR HR Cases

Training resources designed for BRS and P&C staff working HR cases.

Video: Leaves (16:42)

Video: Hiring Workflow for: Student Assistant, Post Doc, Visiting Scholar, Visiting Student Researcher (11:57)

Video: Filters (11:05)

Job Aid: HR Service Hub Ticket Status Definitions

Job Aid: Creating and Saving Filters

Job Aid: Changing an Approver After the Request Has Been Submitted

Job Aid: Pause a Case

Job Aid: HR Service Hub Email Notifications

Job Aid: How to Create an Ad Hoc Task, Assign a Task, Clone a Task

Job Aid: How to Create Template Tasks

Job Aid: How to Convert a ServiceNow Homepage to a Dashboard

Job Aid: Using the Restricted Flag on Cases

Workflow Diagrams Google folder (see below)

Image of a google folder contents list

FOR ELR Cases

Training resources designed for everyone involved in ELR cases.

Slides: ELR Service Hub (Manager's Forum Presentation)

Job Aid: ELR Basics/how to open an ELR case

Job Aid: Find and start an ELR Template Letter to use for Corrective Action

Job Aid: How to Open a Corrective/Disciplinary Action Case

Job Aid: How to Create and Use the Corrective Action feature

Slides: About Grievances

Slides: About Performance Management

ELR Letter Templates: Performance Management, Corrective Action & Disciplinary Action

Glossary: ELR Service Hub Definitions

Process Diagrams: All Corrective Actions (see separate links below for printable versions)

Process Diagram: Performance Improvement Plans (PIP)

Process Diagram: Letter of Counseling (LOC) or Letter of Warning (LOW)

Process Diagram: Notice of Suspension (NOS) or Intent to Suspend (NOIS)

Process Diagram: Notice of Intent to Terminate

Process Diagram: Wage Claims

Process Diagram: Grievances